Just send the product back to
us, and we will refund the full amount - provided the product does not show
signs of wear or damage. For products which are returned within the 3 day
return period, but received after the return period has expired, a refund will
still be made. Shipping costs for returns are your responsibility and depend on
your personal location.
To help process your return as
fast as possible, we would ask you to also fill out the returns form. On this
form you can include your wishes – exchange/return/parts or your bank details
for transferring your money back.
Please keep in mind the product cannot be returned in a used or damaged state.
Money Back Guarantee
If you are unhappy with the
product you have ordered or it doesn't meet your expectations, then you have
the right to return the product within the 3 day return period. We are
convinced of the quality of our products, and for this reason we will even
refund you the full price of customized products.
How does the Money Back Guarantee
work?
If you are unhappy with your
product then you can simply return it to Waleed Optics. Postage costs will vary
depending on your location. A reason for returning the product is not
necessary.
We will refund your money upon
arrival of your parcel at our office.
Please keep in mind that Waleed
Optics reserves the right to claim damages should the returned goods be damaged
or show signs of use.
If you have any questions
please contact our customer service team. Please have the order/invoice number close
at hand so that we can deal with your question as quickly as possible.
Contact us by phone:
Our service number: 00965
25732987
Contact our team by email at waleed@waleedoptics.com
When does the 3 day return
period begin?
The period begins when you receive
the goods – in other words when you have the order in your hands. From this
point you have a period of 3 days to send the unsatisfactory goods back to
Waleed Optics.
